Last updated: July 2026
Payment for a shake is collected upfront at the machine, and the shake is prepared and dispensed immediately after payment is confirmed. Because the product is made and served on the spot, there is no order to "cancel" once payment is complete — the shake is already being poured.
If a payment is deducted but the machine does not dispense a shake due to a machine fault (for example, a stock-out or a technical error), the amount is eligible for a full refund. Contact the operator listed on that specific machine's page with your payment reference and approximate time of transaction, and the refund will be processed to your original payment method.
If the shake dispensed has a genuine quality issue (for example, incorrect mix or a hygiene concern), raise it with the machine's operator within 24 hours of purchase, along with your payment reference. Operators will review and, where appropriate, issue a refund or a replacement shake.
Approved refunds are typically processed within 5–7 business days, depending on your bank or UPI app's own processing time.
Refund requests are handled by the operator of the specific machine you used, using the contact details listed on that machine's page — not by BuildX directly, since BuildX does not process or hold any payment made at a machine.
General questions about this policy: hello@buildx.in. For a refund on a specific purchase, please contact the machine operator directly.